Negative comments are inevitable in the outdoor industry, where passionate communities debate everything from gear to environmental ethics. But with the right approach, critics can become valuable allies. This session shares tactics for knowing when to respond versus ignore, how to craft replies that reflect your brand values without defensiveness, and strategies for turning skeptics into advocates. Featuring real examples from outdoor brands and media, you’ll see how thoughtful engagement can build trust, expand reach, and spark unexpected collaborations. Perfect for marketers, journalists, creators, and leaders navigating debates and controversies on behalf of their organizations.
Where
Keynote Stage – D&SNG Train Museum